Helping people understand people.
Know what they need. Design great experiences.

01 Research and Evaluation

Get to know people

Using innovative evidence-based insight, our researchers and data scientists will help you understand the needs and journeys of people that buy, use or influence the purchase of your services.

02 Customer Experience Advisory

Create ‘good growth’

Putting customer experience at the heart of what you do, our strategy team will collaborate on the implementation of a CX programme that considers culture, process and infrastructure.

03 Experience Design

Build great experiences

Bring inspirational and exciting experiences to life for your customers, with help from our creative experience and technology development teams.

How do your customers feel about AI?
Knowing the answer could transform your organisation.

oomph has created the Tide of Events Research Centre to helps organisations gauge how people change their behaviours in the face of a significant shift in the world around them.

After 3 waves of research into the impact of COVID, we are now inviting participant organisations to join a first of its kind study looking at people's thoughts and perceptions of the impact of AI - people specifically connected to the organisation. The output will be relevant in considering AI-driven transformation to all leaders of change on behalf of staff, customers, service users, supporters or members.

The survey will be in field for 10 weeks from September and will publish in December 2024.

 

Find out more

Tide of Events

oomph is part of the OMP community

A group of CX-centred enterprises that consider their impact on
people and planet as well as their clients’ customers.

Decision Juice

Decision Juice

Sister agency in OMP and our go-to platform for innovative ‘massqual’ research and insight.

Relative Insight

Relative Insight

Technical and research partner to oomph integrating text based sentiment and emotion analysis with our Decision Juice output.

Panelbase

Panelbase

Associate company in the OMP group providing access to global panels of respondents for all research sectors.

Carbon Six Digital

Carbon Six Digital

Associate company in OMP group with expertise in deep technical development and infrastructure.

Station 10

Station 10

Associate company in OMP group leading on data science and big data initiatives.

X-ii

X-ii

OMP initiative delivering insight to the CX community into the impact of external factors on customer experience and behaviour change.

Umbraco

Umbraco

oomph is an Umbraco Gold Partner for the Middle East region. Umbraco is a world leading open source .NET based CMS.

DGDA
Mercedes-Benz
IFoA
NABS
pelagian
Read for Good
riyad bank
musicMagpie
Santander
Police Mutual
Active Gloucestershire
Green Party
WEALL
Cotswold outdoor
sportwales
inf
VW
Boehringer Ingelheim
The co-operative bank
heugah interiors
Sage
KIA
Carmarthenshire County Council
Early Years Wales
SMARTCymru
oomph agora