oomph Agora
Single charger comes to the EU in 2024. Sometimes companies need to be told what to do to create better experiences. Could they have asked their customers first?
https://www.europarl.europa.eu/news/en/press-room/20220930IPR41928/long-awaited-common-charger-for-mobile-devices-will-be-a-reality-in-2024
What do you think is a quarter century old this year? Google Search. Have a look at the timeline and think how it has changed the behaviours of you and those around you over 25 years.
https://blog.google/products/search/25-biggest-google-search-updates/
How do you feel about nudge theory nudging you out of the filling station before your tank is full? It's happening in the US at some Tesla supercharge points with a congestion charge. Well it's a scare resource and someone has to figure out distribution. But Tesla?
https://insideevs.com/news/697304/tesla-new-congestion-fees-supercharger/
Here's a challenge to Black Friday 'buy more stuff' philosophy from pre-loved B Corp Vestiaire Collective. Banning high street fast fashion brands from their portfolio and using AI for a 'Think first, buy second' campaign is a real CX strategy.
https://www.prnewswire.com/news-releases/vestiaire-collective-bans-industry-giants-fro[…]econd-wave-of-the-fight-against-fast-fashion-301992220.html
What are the most important experiences when 3/4 of the world has a smartphone? Latest GSMA report shows the trend towards around 3 out of 4 people owning a smartphone globally in the coming 2-3 years. Will that become the major driver of individuals experiences? Or might ubiquity become a trigger for a return to real life?
The State of Mobile Internet Connectivity Report 2023 - Mobile for Development
Sustainable CX strategy becomes mandated by law in California with the Right to Repair Act? Follows on from other US states and the UK but notable u-turn by Cali-residents Apple who stalled it originally.
At Apple, we believe that climate change is one of the world’s most urgent priorities and we are deeply committed to doing our part. Today we had a special guest—a real force of nature—stop by to check on our progress.
Scale accelerator or jobs destroyer? In the human vs AI debate for CX, voiceover translation/AI dubbing adds to the head scratching. What a surprise, Meta has incubated Aloud to be in the mix.
https://restofworld.org/2023/youtube-ai-dubbing-automated-translation/
AI risks us being fooled by deep fake trickery in the world of CX. But when is a trick a good trick? You don't need to like football to see the point of this ad. Allez les bleues!
Apple says spatial experience is yours. For $3500. A game changer - but which game - cinema, sport, fitness?
Can Marvel superheroes achieve what repeated social behaviour programmes have attempted - getting the public to move more?
Is the future of AI in open source? The big techs may have created the means to the their own demise.
https://www.semianalysis.com/p/google-we-have-no-moat-and-neither